What “matched in under two minutes” actually means
The number on the homepage is a promise about dispatch, not a marketing round-up. Here is the machinery behind it.
Every marketplace claims to be fast. Most of them mean “fast once somebody notices your request”. We wanted a number we could defend, so we built the dispatch around it and then measured what came out.
Orders go out in waves, not to everybody
The obvious design is to ping every available teammate at once and let them race. It is also the worst one: the fastest clicker wins every order, the rest learn that answering is pointless, and within a week you have three active teammates and a long tail of people who stopped opening the app.
Instead an order goes to a small first wave — the teammates who fit the game and mode, ranked by how recently they last got work rather than by who is quickest on the mouse. If nobody takes it within the wave's window, the next wave gets it, wider than the last. Most orders never leave the first wave.
The clock is visible on both sides
A teammate sees exactly how long they have to accept, and the customer sees the search running. Neither side is left guessing, and an order that is genuinely going to fail is visible as failing long before it times out — which is when a human can step in.
What we do when it does not work
Sometimes there is nobody online for a game at four in the morning. The order cancels itself and refunds in full rather than sitting in a queue overnight. We would rather lose the order than hold your money for a session that was never going to happen.